Repair Reporting over the Internet
Setting up the system
We have designed Housecall to be as easy as possible for you to adopt and for your customers and staff to use.
You provide a link on your website to our server. This link is unique to you so Housecall knows that the repair request is coming from your website.
Your staff member or other user clicks on the link and they enter Housecall. Your organisation's name will appear on all the Housecall screens so users always know that they are making a report to you.
When the user has finished making their report, they can print or save a confirmation message that contains details of their report. This is their receipt to prove that they have reported a repair.
The Email Report
Housecall immediately sends an email message to the address or addresses that you have supplied to us. A standard email message will look like this:
Please deal with the following repair problems: Problem involves: Access Repair concerns: Entryphone Details: Entryphone at entrance faulty SOR Code: 871093 Comments: We cannot hear our visitors This message is from: Name: Bob Williams Phone no: 01225 425868 Alternative phone no: Address: 12 Upper Camden Place Postcode: BA1 5HX Tenant no: Email address: nospam@nospamplease.com Comments: Someone is usually in during these times: Monday AM: In Tuesday AM: In Wednesday AM: In Thursday AM: In Friday AM: In ---------------------------
You will notice that Housecall includes a code which identifies a suggested job in the NHF Schedule of Rates. This code is not displayed to the user but it does appear in the report that you receive. For a simple repair you can drop this code straight into your repairs ordering system to create the job order.
Direct Reports
Receiving reports by email is a quick and convenient way of getting a online repairs system up and running but it is not the only option. Housecall can also send information directly to your servers, giving you more control and allowing you to provide an instant response.
Customising
There are many customising and configuration options for Housecall and subscribers have access to a Control Panel where they can set many of these options. Other changes - such as displaying Housecall in different languages or in text only - can be made by amending the link to the system.
Some customising options must be made by us - these include changes to the repair problems or the advice pages - but we can often make such amendments at no extra charge.
Service guarantees
The Housecall server is located in a secure operation centre with a high-speed fibre optic link to the Internet, 24 hour technical supervision, climate control and UPS. Server uptime of 98% is guaranteed.
Costs
Housecall is paid for on by an annual subscription and there is a small one-off setup fee. Full prices and ordering information are available from M3.
