This privacy policy sets out how M3 uses and protects any information obtained from its Subscribers and visitors to its Housecall website.
M3 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
M3 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2009.
All the information we collect about your visitors use of Housecall is considered confidential. This information is protected by usernames and passwords. You should keep your password and user name confidential. We have implemented industry standard security mechanisms to protect this information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples include limited access, firewalls and SSL encryption to protect transmission of data.
M3 will not access, modify, or otherwise divulge the information we collect about the visitors to Housecall from your site except for the express purpose of generating reports which have been authorized by you or otherwise agreed to by you, or unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of M3; (3) enforce our agreements with Subscribers and visitors; or (4) troubleshoot any service problems.
In providing the Housecall Repair Reporting Service M3 acts as an agent for each of our Subscribers who wish to make this service available to their tenants, leaseholders, staff and any other interested parties. We will not make use of any information that we collect on the Subscriber's behalf except as necessary to provide our services to that Subscriber. We do not aggregate, sell, transfer, or otherwise disclose it to anyone but the Subscriber, or pursuant to the Subscriber's instructions. We do, however, reserve a limited right to disclose any data we collect if required by law or valid order of a court or other governmental authority.
We may retain the following information about you if this option has been selected by our Subscriber (which is the organisation responsible for the maintenance of the property about which you wish to report a repair problem):
If our Subscriber has not selected this option, we retain only the details of repair reports with no personal identifying information. This information is only available to our Subscriber and to our technical support staff.
This information is retained only for the purpose of ensuring that our Subscriber can retrieve previously reported repair requests to confirm that they have been received and acted upon.
A cookie is a small text file which a website can place on your computer's hard drive. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Housecall uses cookies in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 5 Commonside East, Mitcham, Surrey, CR4 2QA.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.